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FAQ

We created this section to address any questions or concerns that you may have. If you have any additional questions, please do not hesitate to contact us at (866) 969 FOOD (Toll Free) or e-mail us at info@bestturkishfood.com.

How can I place an order?
Will I get a confirmation for my orders?
Where do you deliver?
What information do you need to send out a package?
What if I do not have correct address information?
Am I being charged for delivery?
Does someone have to be at home to get my package?
How do I cancel an order?
Can you send my order to another recipient?
How are the items to be sent?
What do I do if I Forget My Password?
How do I delete old credit card numbers?
Can I change my email address?
Is shopping at your site secure?
What if I received wrong items that I did not order?
What if there is damaged item(s) in the package?
What can I do if my order has not arrived or damaged?
How do I find out the shipping charges?


 

How can I place an order?
There are 2 convenient ways to place an order with BTF.
1. You can shop on-line through our SSL secured-server whenever you want.
2. You can order by calling (866) 969 FOOD (Toll Free) in business hours.

Will I get a confirmation for my orders?
Yes, you will receive a confirmation e-mail after you submitted your order.

Where do you deliver?
At the present time, BestFood delivers within U.S. excluding PO Boxes. FedEx requires a physical street address. Please note that Free Shipping does not apply for the shipments to AK, HI, and PR.

What information do you need to send out a package?
We need a valid and complete street address, with a correct zip code, apartment or suite number, city, state and the daytime phone number of the recipient.

What if I do not have correct address information?
We need to have complete and correct address information to successfully deliver your package. For your convenience your shipping address will be checked by FedEx during check out process. If there is a problem with your address verification, you will be presented options to correct the address, choose the closest match, or keep original address that you entered. If the package is sent to an invalid address, FedEx will charge an additional $10.00, which will be charged to you. If you need additional assistance, please call our customer care department or e-mail us at info@bestturkishfood.com .

Am I being charged for delivery?
Currently, we do not apply any shipping charges for orders above $100 regardless of weight for Zone 1 states via FedEx Ground and FedEx Home Delivery. There are weight limits for other states. Unfortunately there is no free shipping option for Alaska and Hawaii. However, there might be faster shipment methods that may require additional charges. You will be presented to choose one of the shipment methods during checkout process. You may compare the methods and choose the one that suits your needs. For a more detailed shipping information please see the following link:
https://www.bestturkishfood.com/static/help/dpn.php?doc=shipping

Does someone have to be at home to get my package?
When sending to a residential address, it is standard procedure to leave the package at the front door if no one is at home. FedEx Ground and FedEx Home Delivery Service do not require a customer signature. Please choose “Require Signature” option when entering you shipping address if you would like to require a signature upon delivery. If leaving the packages at your front door is not secure or if you live in an apartment unit, a dorm, or a hotel room, we strongly recommend you to choose “Require Signature” option when entering you shipping address, as we are not responsible for the shipments which you do not choose that option.

How do I cancel an order?
If you decide to cancel your order please contact us by phone or e-mail as soon as possible. Please note that orders can not be cancelled once it is shipped.

Can you send my order to another recipient?
Yes, we can. But it is your responsibility to let the recipient know a package is coming.

How are the items to be sent?
All food items are packaged to meet the highest standards of safety and quality. In summer time, dry ice packs may be used for the states that have 90 degrees or higher for a week or longer to qualify the freshness of the perishable items. Dry Ice evaporates, so there may not be any visible dry ice in the package upon opening. Dry Ice packs keep the products refrigerated for 36 to 48 hours.

What do I do if I Forget My Password?
Your Username and Password are linked to your email address. Please remember that the system only allows one Username and Password per email address. If you forget your password, answer the "Secret Question” and a temporary password will be emailed to you.

How do I delete old credit card numbers?
For security reasons, BTF is displaying only the last four digits of your credit card and the expiration date on our site, so you can choose the correct card to use. You may update your billing information including credit card and billing address or delete them altogether from “My Account” Page.

Can I change my email address?
You may update your e-mail address from “My Account” Page.

Is shopping at your site secure?
We utilize the best security techniques available in the industry to protect your personal and financial information. The connection between you and our server is secured by SSL technology. You may confirm the validity of our SSL certificate by clicking on THAWTE icon located on our site. All pages that we require you to enter your personal information are encrypted. You may confirm the secure connection by checking the address bar of the browser. The addresses begins with “https://” are protected.

What if I received wrong items that I did not order?
If you received wrong item(s) that you did not order do not open the original package(s). Your correct selection will be shipped when we receive the item unopened.

What if there is damaged item(s) in the package?
In such a case, please contact our customer support. Depending on your choice, we can either send a replacement item if the item is in stock or issue a refund.

What can I do if my order has not arrived or damaged?
When we ship your package you will be receiving an e-mail confirmation including appropriate tracking number to track your shipment. If you do not receive your order within 7 business days please contact us. You will be contacted within 24 hours either by us or Carrier Company. When it is confirmed that your package is lost, we will either replace it, or, issue a refund to your credit card. Please note that we are not responsible for orders shipped to a company, school, hotel or organization address once they have been delivered. BTF’s liability extends only to delivering the package to the places, not the individual. If you receive a visibly damaged package, please sign damaged next top your signature on the delivery driver's log. Afterwards, please call BTF for further instructions.

How do I find out the shipping charges?
In check-out process, you will be presented the shipping and handling charges for various services calculated depending on your location and the shipping weight.

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