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Frequently Asked Questions

We created this section to address any questions or concerns that you may have. If you have any additional questions, please do not hesitate to contact us at (866) 969 FOOD (Toll Free) or e-mail us at

How can I place an order?
There are 2 convenient ways to place an order with BTF. 

1. You can shop on-line through our SSL secured-server whenever you want. 
2. You can order by calling (866) 969 FOOD (Toll Free) with in the business hours.

How do I order online at
First you should register with our web site or login as a guest before adding your items to the shopping cart. After you finish adding your items, to view your basket simply go to "Go to Cart" when you move your pointer to the basket picture on the upper right hand side. This is the place where you can check your items, estimate shipping, enter your promo codes or use your gift cards. Then follow the screen instructions to complete your order.

How do I enter the promo code?
After you finish your purchase, click on "Go to Cart" link on upper right hand corner of the home page. Scroll down to the bottom of your Shopping Cart. Enter your promo code by clicking on "Discount Code" link.

How do I pay?
There are 2 conveninent way to pay for your purchase. you can either use your preffered credit card or pay with a PayPal account. When paying with PayPal, please make sure you should complete your order by logining to your PayPal account. After you finish your purchase you will automatically get back to our web site.

Will I get a confirmation e-mails for my orders?
Yes, you will receive a confirmation e-mail after you submit your order as well as your shipment.  Please keep these e-mails for future reference. If you don't receive our e-mails, please make sure they are not caught by your spam filters. If this is the case, you should put us on your safe list either on your personal device or on your e-mail server. Otherwise we will not be responsible for undelivered e-mails.

Where do you deliver?
At the present time, BTF delivers within the nationwide U.S. excluding PO Boxes. UPS requires actual street addresses.

What information do you need to send out a package?
We need a valid and complete street address, with a correct zip code, apartment or suite number, city, state and the daytime phone number of the recipient. 

What if I do not have correct address information?
We need to have complete and correct address information to successfully deliver your package. For your convenience your shipping address will be checked by UPS during check out process. If there is a problem with your address verification, you will be presented options to correct the address, choose the closest match, or keep original address that you entered. If the package is sent to an invalid address, UPS will charge an additional $10.00, which will be charged to you. If you need additional assistance, please call our customer care department or e-mail us at .

Am I being charged for delivery?
Yes. Your shipping charges depend on your actual address and the shipping weight. You will see the options when you place your order. You will be presented to choose one of the shipment methods during checkout process. You may compare the methods and choose the one that suits your needs. Currently there is no continous Free Shipping promotion. This option can be applied time to time as a promotion. We will keep you posted.

Does someone have to be at home to get my package?
When sending to a residential address, it is standard procedure to leave the package at the front door if no one is at home. UPS Ground Service do not require a customer signature. Please let us know if you would like to require a signature upon delivery. If leaving the packages at your front door is not secure or if you live in an apartment unit, a dorm, or a hotel room, we strongly recommend you to consider "Deliver with a signature" option. After you place your order you can call/email us, as we are not responsible for the shipments which you do not choose that option. Consider your work address as a delivery address if no one is home. 

How do I cancel an order?
If you decide to cancel your order please contact us by phone or e-mail as soon as possible. Please note that orders can not be cancelled once it is shipped.

Can you send my order to another recipient?
Yes, we can. But it is your responsibility to let the recipient know a package is coming. We usually don't put any invoice in the package if billing and shipping address different.

How are the items to be sent?
All food items are packaged to meet the highest standards of safety and quality. In summer time, ice packs and necassary packing metarial will be used for the warmer states. But keep in mind Ice packs will be good for upto 48 hours. Faster shipment methods needs to be chosen for longer delivery times.

What do I do if I Forget My Password?
Your Username and Password are linked to your email address. Please remember that the system only allows one Username and Password per email address. If you forget your password, answer the "Secret Question” and a temporary password will be emailed to you.

Do you keep/save our credit card information?
For security reasons, we do not keep/save your credit card information. Everytime you place an order, you need to re-enter your information. This process is much easier for PayPal users.

Can I change my email address?
You may update your e-mail address from “My Account” Page. 

Is shopping at your site secure?
We utilize the best security techniques available in the industry to protect your personal and financial information. The connection between you and our server is secured by SSL technology. All pages that we require you to enter your personal information are encrypted. You may confirm the secure connection by checking the address bar of the browser. The addresses begins with “https://” are protected. 

What if I received wrong items that I did not order?
If you received wrong item(s) that you did not order do not open the original package(s). Your correct selection will be shipped when we receive the item unopened. If the items are not in stock you will be credited.

What if there is damaged item(s) in the package?
In such a case, please contact our customer support as soon as you receive your order.  We don't accept any inquries after delivery. Depending on your choice, we can either send a replacement item if the item is in stock or issue a refund. 

What can I do if my order has not arrived or damaged?
When we ship your package you will be receiving an e-mail confirmation including appropriate tracking number to track your shipment. If you do not receive your order within 7 business days please contact us. You will be contacted within 24 hours either by us or Carrier Company. When it is confirmed that your package is lost, we will either replace it, or, issue a refund to your credit card. Please note that we are not responsible for orders shipped to a company, school, hotel or organization address once they have been delivered. BTF’s liability extends only to delivering the package to the places, not the individual. If you receive a visibly damaged package, please sign damaged next top your signature on the delivery driver's log. Afterwards, please call BTF for further instructions.

How do I find out the shipping charges?
In check-out process, you will be presented the shipping and handling charges for various services calculated depending on your location and the shipping weight. It is your responsibility to choose appropriate one for you. There is also "Estimate Shipping" link which is located under your shopping cart. Just enter your zip code and see your appriximate cost of shipping.

What is shipping weight?
When shipping weight calculated, it is not only the item's weights in total. It also includes all shipping supplies such as packing peanuts, ice-packs, bubble wrapping and the boxes. And it is slightly more than bare items' weights. We usually use environmental safe recycled metarials.

How can I add several more items to my current order?
All orders are final. So, when you realize you need several more items additional to your order placed, you just create a new one. But in order to  not to pay shipping chages second time, make sure you check the box "Pick up from warehouse" on the top of shipping address page. We will combine your orders accordingly with no additional cost to you. If your additional order is heavy you should pay additional shipping charges.